![]() ![]() ![]() Today the claim remains rejected, after an appeal, because the inadequate assessment and opinion of the TransAmerica nurse that visited my mom trumps the doctor's assessment as well as the assessment given by the assisted living facility that spent months monitoring my mom. When my mom moved into an assisted living facility, costing $5300/month, we followed all the requests given by TransAmerica to meet the policy requirements for claim approval. I must say that the Commission has provided HUGE assistance and sanity for me! Please try it if you're having difficulty with TA! The beneficiaries PAID for this product! They deserve what they invested in for their elderly years/needs! I have forwarded my call log to my State Commission, who I believe forwarded to TA with my most recent complaint (I'm on my 3rd filing with the Insurance Commission). ![]() I also highly recommend making a call log that includes, date, time, your question(s), response received from representative, and call tracking number. If you are having issues reach out to your state Insurance Commissioner! Still be prepared to spend a lot of time on the phone with Transamerica. In addition to complaints regarding payments, I have reached out to the Commissioner for other processes (TA saying they never received the report(s) from independent companies that review the client's needs, billing me for policy premiums AFTER benefits have been invoked, not letting me speak to a supervisor). ![]()
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